If you were going to have a custom fit suit or some custom jewelry made, you would want to work closely with the person doing the work. Custom made boots are no different. The most exquisitely crafted design on a pair of boots means nothing if they don't fit. For this reason, we prefer our clients come to our shop for a fitting. This way we can GUARANTEE the fit of your boots. The fact is: it's not possible to give a custom fit over the telephone.